Take Time to Speak Up!

As a fan of Alfredo, I was quite please with Pizza Hut's decision to ad Chicken Alfredo to their menu, and was excited to try it. Upon opening the box, it was quite apparent that they were being very optimistic in calling it Chicken Alfredo. Alfredo with a slight Chicken Garnish would have been a more accurate name.

Too many times, friends and family will voice their complaints to me about such instances of poor quality, but that is where they leave it. They may also refuse to shop at or order from certain establishments, but it goes no further. I take a different path. I believe in getting what I paid for no matter what. People try to discourage me saying I am wasting my time, but I will not be deterred.

In regards to this incident, it took me 5-10 minutes to fill out their online response form describing my dissatisfaction. From this short time investment, I have received 2- $10 gift cards, and one coupon for a free pizza. That is a $30 return for 10 minutes work. This works out to $180/hour. I do not know about any of my readers, but I do not make $180/hour, so it was time well invested.

This is only one example of what I have achieved through speaking up. As a business owner, I appreciate when people take the time to give me feedback. How else can I improve? There are too many people who would never speak up and never come back, and if I do not fix this, then I will keep losing customers.

All that being said, the Alfredo was pretty good. A 7 out of 10. I recommend giving it a try.